Welcome to our customer care center. Our return policy is designed to make returns, exchanges, and refunds as straightforward as possible so you can shop with confidence. If you need to make a return, please ensure your item is unused and kept in its original packaging. Contact us before shipping anything back so our team can provide packing instructions and confirm your details.
Return Policy & Shipping We want every return to be smooth and hassle-free. To qualify for a return, standard items must be in their original, unused condition. Customers cover return shipping costs, and original shipping fees are non-refundable. If you’re sending an item back, we recommend using a trackable carrier like USPS Tracking to ensure it arrives safely.
Refunds & Processing Your happiness with our gear comes first. If you’re ever unsatisfied with your purchase, reach out right away—we will move mountains to make it right or issue a full refund.
- Inspection: Once your returned item arrives at our shop, our team gives it a quick inspection.
- Payout: Approved refunds head straight back to your original payment method within 3 to 5 business days.
- Questions? If you need an update on your return, feel free to visit our Contact Us page anytime.
Exchanges & Custom Orders Ordered the wrong non-custom item? No worries at all! As long as it isn’t customized, we’re glad to exchange it for another design in our Shop Catalog.
- Personalized & Custom Flags: Because every custom flag is handcrafted specifically for your ride, personalized orders cannot be returned or exchanged. Please double-check your custom text, sizes, and colors before ordering.
- Forgot your custom note? Don’t panic—we email a detailed order recap shortly after checkout so you can verify your specs before stitching begins.
- Mistake on our end? If we ever drop the ball or get your custom details wrong, don’t worry for a second. We will remake and re-ship your flag immediately at zero cost to you—that’s our family promise.
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