Welcome to our customer care center. Our return policy is designed to make returns, exchanges, and refunds as straightforward as possible so you can shop with confidence. If you need to make a return, please ensure your item is unused and kept in its original packaging. Contact us before shipping anything back so our team can provide packing instructions and confirm your details.
Return Policy Conditions & Shipping
To qualify under our return policy, items must be in their original, unused condition. It’s important to note all returns are subject to the return policy as stated. Customers are responsible for paying their own shipping costs when returning an item, as shipping fees are non-refundable. For higher-value items, we recommend using a trackable shipping carrier such as the USPS Tracking Service to guarantee safe delivery.
Refunds and Processing
I want you to be completely happy with every single order. Should any problems arise, our policy for returns and refunds ensures a seamless process. If for any reason you are not satisfied with your purchase, don’t worry—I will move mountains to fix it for you or issue a full refund to your original payment method.
- The returned item must be received and inspected before a refund can be approved.
- Once inspected, your refund will be processed back to your original payment method within 3 to 5 business days.
- If you have questions about the status of your refund, feel free to visit our Contact Us page.
Exchanges and Personalized Orders
If you accidentally ordered the wrong item and it does not have personalized text, no worries at all—we are happy to exchange it for you. For all exchanges, please see our return policy details. Explore our Shop Catalog to see available replacement options.
- Personalized & Custom Orders: Because custom pieces are individually crafted just for you, personalized orders cannot be returned or exchanged. Please double-check your custom details before completing checkout.
- Forgot your customization note? Don’t panic—I will email an order confirmation recap to verify your flag details before production begins.
- Made a mistake on our end? Sometimes mistakes happen! If I mess up your order details, don’t worry for a second—I will remake and re-ship your item immediately at zero cost to you. This is our promise and covered in our return policy if any issue should arise.